Purchase information

General information

To make a purchase in the Tervisepüramiid online shop of Freile OÜ (hereinafter: the seller), you can register as a user (hereinafter: the customer) or purchase goods provided as a guest (hereinafter: the customer) on the website www.tervisepyramiid.ee (hereinafter: the website).

The terms and conditions of purchase shall apply to any legal relationships that arise between the customer and the seller when goods on the website are purchased.

The seller shall be entitled to unilaterally amend or supplement the terms and conditions by publishing the new terms and conditions at https://www.tervisepyramiid.ee/ostuteave/. If the customer has submitted an order before the entry into force of amendments to the terms and conditions, the terms and conditions in effect at the time of the placement of the order shall apply to the legal relationships between the customer and the seller.

The seller shall be entitled to change the price of the goods sold in the online shop at any time unless the terms and conditions stipulate otherwise.

In addition to the terms and conditions of purchase, the relations between the customer and the seller are governed by the legal provisions applicable in the Republic of Estonia, the special terms and conditions set for a given sales quotation and good practice.

Placement of an order

In the online shop, the customer shall select the desired products and add them to their shopping basket.

Then, all the requested data fields shall be completed for the formalisation of the purchase. For someone who has registered as a frequent customer, all the necessary information shall be appear automatically. The customer shall select the method and location for the delivery of the order.

  • Itella SmartPOST automated parcel terminal free of charge
  • Itella SmartPOST courier service € 5.00
  • Omniva automated parcel terminal free of charge
  • Transport abroad, to a post office in the desired country € 10.00

In the case of an order arriving via an Itella SmartPOST or Omniva automated parcel terminal, it is important to provide the correct mobile telephone number, to which the door code of the automated parcel terminal will be sent for the customer.

The prices of all products and postal services are inclusive of value-added tax.

The customer shall approve their shopping basket and pay for the goods via the payment websites provided by the seller.

  • via an online bank (via bank links for Swedbank, SEB, LHV, Coop, Luminor or Danske)
  • using a MasterCard or Visa credit card

All transactions are billed in EUR currency.

The payment intermediary shall be the bank or maksekeskus.ee. The seller shall have no access to the customer’s bank and credit card information.

Before paying the invoice, the customer shall check whether the information indicated on the invoice matches the customer’s actual wish.

After the goods have been paid for, the customer shall click on the link “Return to the merchant”.

Concerning its receipt of the order and payment, the seller shall e-mail the customer confirmation and an invoice.

The sales contract between the seller and the customer shall enter into force once the purchase price paid by the customer has been deposited into the seller’s settlement account in its entirety.

For any goods for which the order cannot be completed, the seller shall refund the customer within 14 days at the latest.

The seller shall accept no liability for any errors caused by any third parties that may affect equipment or cause a situation where a transfer of funds or a card payment may fail.

The completion of the order shall begin once confirmation of a transfer has been received. Kindly allow for a delivery term of up to 5 business days from the date of the payment of the invoice.

Funds paid for the goods or delivery thereof shall not be refunded if the customer does not collect the parcel ordered by them from the automated parcel terminal or if the goods cannot be delivered to the customer at the time notified in advance by the courier and the shipment is returned to the seller.

Any notices and information shall be exchanged between the customer and the seller electronically using the electronic mail addresses specified by the parties, which for the seller shall be info@tervisepyramiid.ee.

A sales contract shall be concluded on the assumption that the customer is a person with active legal capacity or a person with restricted active legal capacity (also if under 18 years of age) who has the consent of their legal representative for performing the relevant act. The seller shall accept no liability for any purchases made by persons with restricted active legal capacity or for any financial loss or damage that may result therefrom.
The seller shall accept no liability for any loss or damage resulting from the inappropriate use of the products.

Return of goods

All products shall be subject to a 14-day right to return (withdrawal from contract). The right to return shall be in force in a situation where the packaging has not been opened and the product has not been used. Goods returned shall be inside their unopened original packaging. If the product has been damaged when being transported, the customer shall notify the transport provider thereof immediately.

Images displayed with goods in the online shop are provided for illustrative purposes only. The customer shall not be entitled to return the goods for the reason that the photograph of the packaging of the goods provided in the online shop does not closely match the packaging of the good delivered whilst in other respects the goods match the order and conform to the information displayed with the goods in terms of the name, quantity and properties.

If the customer has withdrawn from the transaction, the seller shall refund the purchase price, including any fee for delivery, to the customer immediately but not later than within 14 calendar days from when the withdrawal request reaches the seller. A refund shall be transferred into the same settlement account from which the purchase was paid for.

Kindly notify the seller in advance about a shipment that is being returned, by e-mailing to info@tervisepyramiid.ee, indicating the name of the product returned, the number of the order/invoice and the settlement account to which the funds are to be returned.

The customer shall pay any costs related to the return of goods. The cost involved in a return depends on the delivery method used for receiving the goods.

If goods being returned were sent incorrectly by the seller, the costs of the return shall be paid by the seller.

The seller shall accept no liability for any loss or damage resulting from any incorrect information provided by the customer or for any other consequences, including for any delay in delivery, if this is due to circumstances beyond the control of the seller.

The seller shall accept no liability for any loss or damage incurred by the customer if the delivery of the goods is delayed due to circumstances beyond the control of the seller or the arrival of which could not have been foreseen, including in the event of any delays in the delivery of the goods due to any technical failures on the website (force majeure).

Processing of personal data

Any personal data of the customer that have become known in the course of the visit to the online shop or purchases shall be treated as confidential information. The Seller uses personal data entered by the Customer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the Client. Furthermore, the customer confirms that they hereby grant the right to process any personal data entered by them in the online shop and needed for the completion of their order, that is, they hereby authorise the seller to transmit the customer’s personal data to parties involved in the completion of their order (for example, delivery service providers).

The customer shall be entitled to revoke their consent at any time and require the termination of the processing of their personal data or the deletion or closure of their personal data collected, which shall result in the closure of the user account.

Other terms and conditions

The seller shall be entitled to, at its discretion, to limit or cancel the customer’s entitlement to use the webpage, including the closure of the customer’s user account, and to prevent them from re-registering as a customer if the customer has provided information that is false, misleading and/or inaccurate when registering as a user of or using the website.

If the seller suspects that the use of the website involves inappropriate action, it may, if needed, terminate the sales transaction or remove the customer from the system.

By purchasing goods provided on the website, the customer confirms that they have reviewed the descriptions of the products of interest to them and are convinced that the use of the selected product is not counter-indicated for them.
If the customer is unsure about anything, they shall consult their doctor before making a purchase. Request for clarification may be e-mailed to info@tervisepyramiid.ee.

Any disputes arising between the seller and the customer shall be resolved between the parties by means of negotiations. Failing agreement, the customer shall be entitled to turn to the Estonian Consumer Protection Board (Rahukohtu 2 Tallinn 10130, http://www.tarbijakaitseamet.ee) or the Consumer Disputes Committee (Rahukohtu 2 Tallinn 10130, http://www.komisjon.ee), for the settlement of the dispute out of court, or to the Harju County Court. In addition, the electronic website, the ODR (Online Dispute Resolution) platform, of the European Union is open to any customers at http://ec.europa.eu/odr for the settlement of any complaints that have arisen in relation to e-merchants.

By purchasing goods provided on the website, the customer confirms that they have reviewed these terms and conditions of purchase, accept them and shall undertake to comply with the terms and conditions of purchase.